Plan Z Troubleshooting

We understand that this transition can have some issues. We are hoping to provide this page to help you find answers to some of the issues that have been identified. If you don’t find the answer here, please send an email to listen@martiniinthemorning.com. Thank you!

Problem: Player has a black screen with a spinning wheel when using Microsoft Edge browser 
Solution: try using a different browser e.g. Google Chrome or Firefox

Problem: Audio issues on older MacBooks using Safari browser
Solution: try using a different browser e.g. Google Chrome or Firefox

Other player/stream issues:
Try using a different browser that you are currently using
Make sure the player’s url in the address bar is: https://hybrid-player.streamguys.com/mitm/sgplayer/mobile.php

Important: If you are still having problems after trying the above, or have a technical issue not listed here, please send an email to: listen@MartiniInTheMorning.com and make sure you include the following information:

Details of the problem: 
IP Address (get this at: https://whatismyipaddress.com and with this our Stream provider can check the logs)
Type of device:
Manufacturer / model:
OS (Operating System) version
Web browser version:

An example of this would be as follows:
Details of the problem: when I press play on the player I get a blank screen. 
IP: 204.93.205.50 
Type of device: Laptop
Manufacturer/Model: Apple MacBook Pro 
OS: macOS 10.13.2 
Web browser: Safari 11.0.2

 

Note: Instructions to find your device’s OS:

On your computer or laptop: right click on the Window button in the lower left-hand side of the screen – Click “Settings” – Click “Systems” – Click “About” and scroll down to where it says “Windows Specifications”

On your MacBook: click on the Apple symbol in the upper left corner – Click “About This Mac” – on the “Overview” page you will see your “macOS Version” e.g. 10.13.2

On iPhones: Go to “Settings” – “About” – “Version” and you will see the “iOS Version” e.g. 11.2.2

On Android e.g. on Samsung phones: Go to “settings” – “About Phone” – “Software Version” and here you’ll see “Android Version” e.g. 7.0

 

Note: Instructions to find web browser e.g. in Google Chrome & Micosoft Edge etc

Open the browser – click on the three dots on the top right-hand side of the screen – go to “Settings” – in Microsoft Edge, you’ll need to press “Settings” again from the list. In Chrome, you’ll need to press the three horizontal lines where it says “Settings” and then “About”